Terms & Conditions
Last updated: 18 September 2026
About these terms
These terms govern the use of this website and the myline aligners portal, and the supply of aligners, retainers and related appliances by myline aligners, 35 Artillery Ln, London E1 7LP. By submitting a case or using the portal you accept them.
Who we work with
myline aligners is a dental laboratory and supplies registered dental professionals and their practices only. We do not provide dental treatment, diagnosis or advice to patients, and we do not sell direct to the public. The treating clinician remains responsible for diagnosis, treatment planning, prescription, patient consent and clinical outcomes.
Cases and prescriptions
We manufacture from the scans, impressions and written prescription supplied by the practice. You are responsible for the accuracy and quality of what you send us. We may pause a case and contact you if files are missing, unusable or unclear; the timeline starts once usable files and an approved plan are received. Plans shown in the portal must be approved by the clinician before production begins.
Portal accounts
Accounts are approved by myline and are personal to the named user. Keep your password confidential, do not share logins, and tell us immediately if you suspect unauthorised access. We may suspend accounts that are misused or that put patient data at risk.
Pricing, invoices and payment
Prices are those shown in your practice's pricing in the portal or in your written quotation, and exclude delivery fees unless stated. Invoices are issued per the agreed billing cycle and are payable within the terms shown on the invoice. We may pause new production on overdue accounts.
Delivery
Delivery dates are estimates given in good faith. Risk passes on delivery to the practice address you provide. Please check appliances on arrival and report any damage or shortage promptly.
Remakes and returns
Appliances are custom-made for a named patient, so the usual cancellation and return rights do not apply once production has started. If an appliance does not match the approved prescription, contact us with the case reference and we will assess and, where the fault is ours, remake it at no charge. Issues caused by inaccurate impressions or scans, changes in the patient's dentition, or patient non-compliance are chargeable.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited. Subject to that, our total liability for any case is limited to the amount paid for that case, and we are not liable for loss of profit, clinical time or reputational loss.
Data protection
We handle personal and patient data as described in our Privacy Policy. Where we process patient data on behalf of your practice, we do so only on your instructions and with appropriate security measures.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions: info@mylinealigners.co.uk.